Terms and Conditions

 

Best Van and Man Ltd
Terms and Conditions
Please see the terms, where “We, Us, Our/s, Ourselves” refers to Best Van
and Man Ltd and “You, Your/s” refers to the individual making the booking.
1) The Quote:
a) Our quotes are based on an hourly rate, depending on the vehicle type,
team size, day of the week and hour of the day. Further, we may impose
one-off charges for floors (when manually climbed), mileage, Congestion
Charge, parking charges or other expenses that may arise.
b) We reserve the right to amend the quote prior to the booking, on the spot
or retrospectively, if new circumstances arise.
c) The minimum hire time, is the minimum hourly charge for the booking.
The minimum hire cannot be reduced once the service has been
completed, regardless of how long the service has taken.
d) Once the pre-booked time has expired, the charge for the next hour
begins immediately. Once it has begun, the charge for every next hour is
due regardless of how far into the hour, the service has taken. For e.g. a
service that has been completed in 126 minutes is considered a 3-hour job.
2) Starting Time:
a) Booking times are guidance only. You should allow 30 minutes leeway
before or after the time of the booking. For any period of time exceeding
that, we will contact you at our earliest convenience.
b) The service starts at the prescribed time assuming the team/s are on
site, earlier if agreed upon with you in advance, or later when the team/s
arrive at the site.
c) The service ends when the van is unloaded, or later if agreed upon in
advance, e.g. to assemble furniture after unloading.
d) Once the service has ended, we will have no further obligation to you.
3) Payment:
a) We will advise on a deposit, which covers part of the full price. The
deposit serves as a guarantee of your commitment to us, and guarantees
that a booking has been made. It is to be paid in advance of the service.
b) We advise that the remainder is paid at the end of the service in order
for the matter to be resolved in the best interest of both parties. As per
contract, full payment must be made no later than the end of the day of the
service.
c) Any payment received thereafter, is to be considered a late payment and
is subject to a 10% interest fee.
d) If you fail to make the correct payment, without prior agreement with us,
within the lawfully prescribed timeline, we will commence legal action to
recover the debt.
4) Items:
a) We expect a reasonably accurate description of the number of items, as
well as a mention of anything out of the ordinary, for e.g. an American
fridge freezer.
b) We reserve the right to refuse to move items that have either not been
properly declared, or that we consider inappropriate for the scope of our
service, e.g. motorcycles.
c) We expect all items to be prepared for transit appropriately, including
packing and disassembly where necessary, unless we have agreed to do
that ourselves. We do not accept responsibility for any damage caused as
a result of inadequate preparation of the items, including damage caused to
external bodies such as walls.
5) Parking on Private Land:
a) Parking on private land is not subject to the laws that regulate parking on
public land. Therefore, it often requires prior authorisation, or payment, if it
is managed by a parking enforcement agency. It is up to you to ensure that
parking authorisation has been acquired, if necessary, at any and all of the
properties we visit as part of the booking.
b) Failure to acquire parking authorisation on private land, may result in the
keeper of the vehicle/s, us, to be issued a Parking Charge Notice(PCN).
PCNs are an invoice, alleging damages due to breach of contract. They are
not a legal penalty. Consequently, we consider them a parking expense. If a
PCN has been served, we will let you know as soon as possible. If we are
unable to successfully appeal a PCN, it will be charged back to you.
6) Cancellation:
a) You may cancel a booking up to the date before the booking, in order to
qualify for a refund.
b) Cancellations made on the date of the booking are considered late
cancellations and the deposit is non-refundable.
c) We reserve the right to cancel your booking, without refund, if you fail to
present to the agreed upon location and fail to contact us, within 30
minutes of the time of the booking. We may consider extenuating
circumstances and either refund the deposit, or contribute it to another
booking.
7) Exceptions
Any written correspondence, between you and us, will overrule the above if
any contradictions have occurred. For e.g. if we agree to a set price,
instead of an hourly charge.
This document is a formal contract, into which you enter with us, and agree
to its terms, by submitting a deposit and making a booking.

By making a booking with A Man With A Van London you are accepting the Terms and Conditions of our Man And Van service.

For more information about our Man and Van Hire please fill out the quotation form or contact us directly by calling: 07702894895

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